Refund & Return Policy

Last Updated: March 27, 2026

At QuietLab, we stand behind the quality of our products and the reliability of our delivery. Our 30-Day Guarantee is designed to protect you from circumstances beyond your control.

1. Scope of Coverage

We provide a full refund or a free replacement (at no extra cost to you) in the following two scenarios:

• Damaged or Defective Goods: If the mouthpiece arrives spoiled, broken, or malfunctions within 30 days of delivery.

• Missing Packages: If your package is confirmed as lost in transit by the carrier or fails to arrive at your specified address.

3. How to Start a Claim

If your device is spoiled or your package is missing, please follow these steps within 30 days of your purchase date:

1. Email Us: Contact our support team at support@quietlabmouthpiece.store.

2. Provide Evidence: For spoiled or damaged devices, please attach a clear photo or video showing the defect. For missing packages, please include your order number and tracking details.

3. Resolution: Once the defect or loss is verified, we will ship a replacement immediately at no additional cost.